Prior to submitting a maintenance request, please review FAQ’s below. This may fix the problem without the need for submitting a maintenance request.  All communication on maintenance issues should be addressed through Property Meld communication threads.


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An emergency is defined in the Texas Property Code as a Condition that materially affects the physical health or safety of an ordinary tenant (Texas Property Code states: “Landlord must make a diligent effort to make repairs, that are considered an emergency within a reasonable time…..presumption that seven days is a reasonable time…”)

  • Emergencies causing immediate danger to life or health, call 911
  • Emergencies involving fire, call 911
  • Emergencies involving intrusion or burglary, call 911.
  • Emergencies involving gas, call the gas company and if necessary 911
  • After contacting the appropriate emergency responder/dispatcher, then call the Bridgeman Properties office and report the problem.  In the event of an emergency, listen carefully to the messages and prompts because simply leaving a message for Maintenance after hours will not reach anyone until the next business day.
  • Emergencies such as broken pressurized water piping or situations where sewage backs up onto the floor, turn off the water main to the house then call Bridgeman Properties, 210-301-2081, and listen for emergency instructions.
  • The Maintenance Emergency prompts will guide you to the point where you will be required to leave a message on a phone that is NOT monitored by a live person.  Leave a detailed description of your problem along with your name, address and phone number.  One of our staff members will return your call or have an appropriate vendor contact you.

Repair to the heating and air conditioning system is not considered an emergency but Bridgeman Properties will make every effort to get these resolved as quickly as possible during times of extreme temperatures. Other non-emergency items include:

  • Appliance outage is NOT an emergency (including fridge)
  • Roof leak from rain is NOT an emergency
  • Water leak under a sink is NOT an emergency
  • Toilet backed up but more than one toilet in house is NOT an emergency


I lost power or need to reset the circuit breaker.
I lost power to the bathroom, kitchen, or outside.
My garbage disposal is jammed.
My air conditioning is not working.
No heat for systems using electric heat.
No heat for systems using gas heat.
How to test your smoke detector.
How to turn off main water supply.
How to fix poor water flow.
Clogged Tub/Shower.
Clogged Toilets.
Garage door will not close.
Winter: Preventing Frozen/Burst Pipes
How Does A Water Softener Work?